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Terms and Conditions and Refunds and Returns

Preamble

We may amend these terms and conditions from time to time and publish revised versions as the need arises. These revised versions take effect from the time it is published.

The Indigenous Marathon Foundation (‘IMF’, ‘we’, ‘us’, ‘our’ and ‘Foundation’) and IMF entities related are totally committed to protecting your personal information and to entrust that the terms and conditions of use are met by each user. Failure to abide by these terms and conditions may result in the suspension of and subsequent termination of your account.

Terms and Conditions

The Indigenous Marathon Foundation website, mobile applications, external fundraising pages and services (collectively termed, “the Services”) is made available to you as a user.

You agree to comply with these Terms and Conditions which IMF makes available to you on the Services which shall form part of the Terms and Conditions. BY ACCESSING, USING OR UPLOADING OR DOWNLOADING ANY INFORMATION OR MATERIALS TO OR FROM THE SERVICES, OR BY INDICATING YOUR ASSENT TO THESE TERMS BY CREATING AN ACCOUNT, CLICKING “SIGN UP” OR ANY SIMILAR MECHANISM, YOU ARE AGREEING TO THE THESE TERMS. IF YOU DO NOT AGREE TO THE THESE TERMS, DO NOT ACCESS OR USE THE SERVICES.

Use of the Services

The Services cannot be provided, and the agreement described in these Terms and Conditions cannot be performed without IMF processing content and data about you, including data collected and entered by you on things like but not exclusive of train sessions, event entries, and other data derived from third party providers (eg. location data). Processing of the data you share with us, is essential to the Services which we provide and a necessary part of our performance of the agreement we have with you.

The Services are intended solely for persons who are 13 years old or such higher age required in your country to use the Services. If you are under the legal age to form a binding contract in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

To use the Services, you must register. You agree to: (a) provide true, accurate, current and complete information about yourself and (b) maintain and promptly update your data as the need arises. You agree that IMF may use your data to provide Services that you access or use and as otherwise set forth in these Terms. In consideration of your use of the Services, you represent that you are not a person barred from receiving services under the laws of any applicable jurisdiction.

 

Returns and Refunds Overview

Our general refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info @ imf.org.au and send your item to:
Indigenous MArathon Foundation – Level 1, 50 Colbee Court, Phillip ACT 2606.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Indigenous MArathon Foundation – Level 1, 50 Colbee Court, Phillip ACT 2606.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info @ imf.org.au for questions related to refunds, returns, terms and conditions of use.